Technology is currently more of a hurdle than a tool to streamline public service

Public service officers are usually slow typists who are using PCs the same way they use pen-and-paper. Thus, it takes the same number of steps – if not more – to accomplish something using technology as it does manually. Thousands of hours are lost every day from citizens trying to get basic paper work done at الشهر العقاري and other . In addition to PCs representing a challenge, there are major inefficiencies linked to machines. At the metro stations, ticket machines are broken, for example. Instead of fixing them, you have appointed supervisors whose only job is ensuring that people passing the machines have tickets.

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